All sales are final and we will not be able to accept change of mind returns and exchanges items.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us within 48 hours from the date you have received your parcel if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
All defects will have to be clearly illustrated according to our requirements to ensure we are able to identify and replace them accordingly. The defective product/parts that can be replaced within the 48 hours are as follow:
- Leakages of water
- Any dents, cracks and major scratches
- Stains that cannot be remove
- Defect of temperature retention (Cannot withstand hot or cold temperature with specification)
Items must have its original packaging with tags
If you have any other questions, please contact us at promag.my@gmail.com.
WARRANTY
PROMAG offers 1-year manufacturer’s warranty for PROMAG products purchased only through PROMAG’s official stores:
PROMAG products purchased through unauthorised channels are not eligible for warranty coverage.
Warranty period starts from the date you receive your PROMAG products, tracked with receipt of delivery shown on your order.
For defective products/parts, we are able to provide a replacement depending on the defect within 48 hours from the date you have received your parcel. All defects will have to be clearly illustrated according to our requirements to ensure we are able to identify and replace them accordingly. The defective product/parts that can be replaced within the 48 hours are as follow:
Items must have its original packaging with tags
VERIFICATION OF PURCHASE
PROMAG reserves the right to request or demand for proof of purchase, such as the original receipt or order confirmation, to verify the validity of the warranty claim. Failure to provide satisfactory proof may result in the rejection on the claim.
HOW TO DO WARRANTY CLAIM
You may submit your warranty claims through our email at promag.my@gmail.com.
Warranty claim must include a clear picture or video to illustrate the defect. If no pictures or videos can be provided, PROMAG has the right to reject the warranty claim for failure to provide visual evidence if we believe that the warranty claim is deemed to be fraudulent or made in bad faith.
Replacements will be covered until the end of the warranty period or 30 days upon receiving your warranty parts, whichever comes later. PROMAG has the right to modify or discontinue any product without prior notice. In such case, PROMAG may offer alternative options or replacements to the extent possible, but is not obligated to provide an exact match or equivalent product as purchased.
We may or may not ask for the defective parts/items back but it will be at our own cost/expense.
Should there be any request for replacement parts out of warranty (expired or not covered under our stipulated manufacturer’s warranty), the customer will be responsible for the replacement including the handling & shipping costs.