Warranty

PROMAG offers 1-year manufacturer’s warranty for PROMAG products purchased only through PROMAG’s official stores:

 

PROMAG products purchased through unauthorised channels are not eligible for warranty coverage. 

Warranty period starts from the date you receive your PROMAG products, tracked with receipt of delivery shown on your order.

 

What We Do Cover:

  • Leaking Cap
  • Rust in internal structure of product
  • Surface sweating due to temperature retention failure

What We Do Not Cover:

  • Scratch of surface product
  • Wear and tears, dents from use or ageing of materials
  • Expose to corrosive liquids of chemicals
  • Improper use of product, contact with animal or high impact of accidents
  • Abuse, negligence, accident, fire or chemical damage or other causes beyond our control.
  • Failure to follow aftercare instructions


AFTERCARE INSTRUCTIONS

Don’t

  • Put the bottle into freezer
  • Put the bottle into stove
  • Put the bottle into microwave
  • Put the bottle into dishwasher
  • Soak the whole bottle in hot water
  • Use bleach or chlorine /chemical to clean the bottle


VERIFICATION OF PURCHASE

PROMAG reserves the right to request or demand for proof of purchase, such as the original receipt or order confirmation, to verify the validity of the warranty claim. Failure to provide satisfactory proof may result in the rejection on the claim.



HOW TO DO WARRANTY CLAIM 

You may submit your warranty claims through our email at promag.my@gmail.com. 

Warranty claim must include a clear picture or video to illustrate the defect. If no pictures or videos can be provided, PROMAG has the right to reject the warranty claim for failure to provide visual evidence if we believe that the warranty claim is deemed to be fraudulent or made in bad faith.

Replacements will be covered until the end of the warranty period or 30 days upon receiving your warranty parts, whichever comes later. PROMAG has the right to modify or discontinue any product without prior notice. In such case, PROMAG may offer alternative options or replacements to the extent possible, but is not obligated to provide an exact match or equivalent product as purchased.

We may or may not ask for the defective parts/items back but it will be at our own cost/expense.

Should there be any request for replacement parts out of warranty (expired or not covered under our stipulated manufacturer’s warranty), the customer will be responsible for the replacement including the handling & shipping costs.